Cafes and Restaurants

Cafe, Restaurant, Juice bar

The Accommodation and Food sector is made up of businesses in pubs, cafes and restaurants, takeaway food, juice bars, catering services, hotels, motels, caravan parks and clubs.

The sector includes 94,300 organisations, and employs 872,800 people.

Accommodation and Food is a large and growing industry with 108,400 new jobs added over the past five years.

The sector is very competitive and growth has been influenced by the foodie culture promoted on television and in social media. There are very few direct technology threats to jobs in Cafes and Restaurants, Hotels, Motels, Pubs and Clubs.

Facts & Figures

Employment: 872,800

Sector Opportunity & Threat

Organisations: 94,300 Employing 56% Self-employed 44%
Remuneration: Avg Salary $29,224 Avg weekly $562


The Food industry has a high degree of person-to-person engagement, supported by a wide variety of software and technology tools.

Stock management systems are useful in controlling waste, tracking menu choices and margins. And social media is an important engagement tool for customer engagement and finding staff.


Threats to the sector are largely challenges to different aspects of business operations – in online search, booking, ordering and delivery. 

Food home delivery has moved into the open market with Uber Eats, Deliveroo and other outsourced delivery services increasing market reach for restaurants, takeaway food services and caterers.

McDonalds has announced it will introduce digital self serve ordering in all its restaurants.


Disruptive influences or technologies

Business cases

  • UberEats, Deliveroo, Menulog and restaurants

    UberEats, Menulog and Deliveroo offer ways to extend the client base for restaurants. Food is picked up to order and delivered. The service is straightforward, but labour intensive. And the restaurant pays up to 35% for the service.

    Most restaurants can’t afford to employ a delivery person themselves so a low cost, reliable delivery service can be ideal. The only problem is that a three-way struggle for profit is inevitable between the restaurant, customer and Uber, Menulog or Deliveroo.

    And the contractual relationship between restaurant and delivery service is also in dispute. As well as low pay and poor work conditions for drivers.

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