AI will increasingly improve the quality of “matchmaking” solutions across all business categories in the sector.

Blockchain can be used to manage the digital identity of a person throughout their employment history, managing experience, skills and work history, qualifications, training and new skills, or help the exchange of verifiable customer data in the travel industry, where details can be shared between agents, hotels and airlines.

Augmented and Virtual reality can complement travel agency services and even employment services. For example, VR has been used to short list people for work on scaffolding and high buildings.

Robots and drones can support cleaning and pest services, being able to safely access places and spaces that are impossible for a person.

Many Administrative services are under threat from Artificial Intelligence and Blockchain, including employment, secretarial services and contract packing. 

AI is the biggest threat in the short term, with jobs in travel agency services and call centre services increasingly threatened as AI becomes more sophisticated.

Building cleaning services, pest services and gardening services are least threatened because each service faces unique challenges daily that are hard to standardise, and therefore automate completely.

COVID 19

The coronavirus has impacted some administrative services categories more than others. Travel agencies have been hit hardest with international and domestic airline travel restrictions. Overseas is unlikely to rebound fully for some years or until a vaccine is widely available.

Employment services are challenged with more people seeking jobs than are available, and this situation is likely to continue for years to come.

Demand for cleaning services and gardening services has increased.