The Administration and Support Services sector is made up of organisations in employment, travel, call centres, business services, contract staff, cleaning services, secretarial services, contract packing, gardening services and pest control.
The sector includes 90,600 organisations and employs 399,600 people.
The Administrative and Support services sector is an interesting mixture of business categories (travel, employment, call centres, labour hire, cleaning etc) with a “matchmaking role” connecting customers with something they seek.
Google is the leading example of how a database can be used to match an enquiry with an answer, so it is easy to understand how “search” and “matchmaking” tools can be used across the sector.
Unilever uses online games to test applicant risk appetites, and then uses online interviews that are assessed by machine learning algorithms to narrow the applications from 250,000 to 3.500 for real interviews.
AI is expected to replace a fifth of HR jobs over the next ten years. AI can make recruiting easier, quicker and more accurate, thereby potentially reducing churn.
AI can also sift through hundreds of candidate options, short listing the most appropriate for interview. AI tools can help organisations assess threats as well as opportunities, analysing social media, professional networks, referrals and relationships.
Candidates will be able to find a better job fit by constructing a profile that unifies their Facebook, Linkedin, Instagram and other profiles.
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